Locations: Johannesburg – Woodmead

Telecommunications Industry

Duties and Responsibility:

• Follow up 6S standardization and ESD equipment criteria and On-Site service process & SOP for repairs and ensure all requirement tools to be equipped
• Incoming Call & Walk-in customer consultation and answers
• Provide guidance to users on how to improve and enjoy an optimal experience of the vivo devices
• Diagnose the fault to provide better maintenance solution to the user
• Providing verbal feedback to customers (Fault case collection and feedback)
• CSAT, TAT & One-time resolution rate maintenance
• Conveying the description of the work order malfunction correctly
• Providing assistance to the Customer Service Representative to resolve the customer’s device issues, and serving as a stand-in for the Customer Service Representative, should they be engaged or absent, to ensure the efficient workflow of the service centre
• Technical problem supporting and explains to support hotline
• Monthly stock taking
• Completing daily production sheet
• Ad hoc admin and duties when required

Preferred job qualification and work attributes:

• Matriculated
• Min. 5 years’ work experiences in mobile repair roles
• Computer literate
• Positive attitude & attention to detail
• Resourceful and flexible
• Able to follow instruction and complete tasks at given time
• Presentable – client facing to assist walk-in customers
• Accountable and reliable
• Able to work on weekend i.e., Saturday

Salary: Between R7000 and R13000 depends on experience + KPI bonus based on service workload (TBA)

Availability: ASAP