Position: Cellphone Repair Technician  

Locations: Johannesburg – Woodmead

Telecommunications Industry

Duties and Responsibility:

  • Follow up 6S standardization and ESD equipment criteria and On-Site service process & SOP for repairs and ensure all requirement tools to be equipped
  • Incoming Call & Walk-in customer consultation and answers
  • Provide guidance to users on how to improve and enjoy an optimal experience of the vivo devices
  • Diagnose the fault to provide better maintenance solution to the user
  • Providing verbal feedback to customers (Fault case collection and feedback)
  • CSAT, TAT & One-time resolution rate maintenance
  • Conveying the description of the work order malfunction correctly
  • Providing assistance to the Customer Service Representative to resolve the customer’s device issues, and serving as a stand-in for the Customer Service Representative, should they be engaged or absent, to ensure the efficient workflow of the service centre
  • Technical problem supporting and explains to support hotline
  • Monthly stock taking
  • Completing daily production sheet
  • Ad hoc admin and duties when required

Preferred job qualification and work attributes:

  • Matriculated
  • Min. 5 years’ work experiences in mobile repair roles
  • Computer literate
  • Positive attitude & attention to detail
  • Resourceful and flexible
  • Able to follow instruction and complete tasks at given time
  • Presentable – client facing to assist walk-in customers
  • Accountable and reliable
  • Able to work on weekend i.e., Saturday

Salary: Between R7000 and R13000 depends on experience + KPI bonus based on service workload (TBA)

Availability: ASAP

Submit your Application